The Sullivan County Visitors Association will host its annual Tailgate Literature Exchange and Barbecue on Thursday, May 7, on the campus of SUNY Sullivan. The event will be preceded on Wednesday, May 6, with a workshop by the Disney Institute geared toward quality service across all business and industry platforms. Registration for both events is open now and space is limited.
On Thursday, May 7, the SCVA will be holding its Annual Literature Exchange and Barbecue at SUNY Sullivan. Prior to the literature exchange, the SCVA will hold a free Hospitality Training Seminar at the college, open to anyone, at 3 p.m. The fun, interactive customer service training is designed to help organizations improve their customer service standards through effective communication, the development of transformational values and a common organizational purpose.
Bill Dustin, Events Administrator at Mohawk Valley Community College in Utica, N.Y., will share his experiences at the “Disney’s Approach to Quality Service” seminar, break down Disney’s “4-Keys” (their core standards/values) and explain how he uses them in everyday interactions at Mohawk Valley Community College. SCVA President Roberta Byron-Lockwood and SC Chamber President/CEO Cathy Paty, are both recent graduates of Disney’s training program.
The Annual Tailgate Literature Exchange & BBQ will commence at 5 p.m. Businesses will bring their current promotional material to share with one another, and enjoy a barbeque in SUNY Sullivan’s parking lot. Proud to Be Sullivan and YEL! are teaming up with the SCVA for the event, and to celebrate National Tourism Week. SCVA members will be allowed two free admissions to the Thursday events. Each additional SCVA member will cost $10 and non-members will cost $15. For registration, please contact the Sullivan County Visitors Association at 845-747-4449, or by email to firstname.lastname@example.org. The deadline to register is May 1.
The day before, on May 6th, the Sullivan County Chamber of Commerce and SUNY Sullivan will welcome trainers from the Disney Institute of Orlando, FL. to the college’s campus to present a workshop entitled “Disney’s Approach to Quality Service.” Disney’s well known and transformational professional development program presents best practices, sound methodologies and real life lessons derived from the company’s business success. The event will begin at 8 a.m. at SUNY Sullivan and continues until 4 pm. Registration is extremely limited with a cost of $75 per person. To register for this event, visit www.disneyinstituteevite.com/LochSheldrakeNY05062015/LastChance.
“Who better to prepare the tourist pros of the Catskills, than the pros who wrote, and continuously rewrite, the book on customer experience – Disney,” said Byron-Lockwood. “Tourist season is already heating up and even bigger things for Sullivan County tourism are just around the corner.”